Audience
Owner-led and operations-led teams preparing their first AI pilot.
Workflow
Ownership and governance
Diagnosis
The team wants automation, but no one owns the workflow end to end.
Exceptions are handled differently by each person.
No one is accountable for maintaining rules after launch.
Practical Move
Name the workflow owner, reviewer, escalation point, and metric owner before implementation starts.
LinkedIn Post Seed
Automation without ownership becomes another system to babysit. Before building, decide who owns the rules, who reviews exceptions, and who changes the workflow when reality changes.
Outreach Question
For the workflow you most want to improve, who owns the rules and who handles exceptions today?