Privacy Policy

Last updated: December 2024

1. Overview

CLC Labs respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you access our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect minimal information necessary to provide and operate our services:

Contact Information

If you contact us or request evaluation access, we may collect your name, email address, company name, and any information you choose to provide in your message.

Website Usage Data

We collect basic usage data necessary for website functionality, such as pages visited and general usage patterns. This data is used to improve site performance and user experience.

Runtime Operational Data

If our runtime software includes telemetry, it collects operational data necessary to provide and improve the service. This may include performance metrics, error reports, and usage patterns. We do not collect your inference data, model inputs or outputs, or any data processed by your models.

We do not sell your personal information. We do not use your information for advertising or marketing purposes beyond direct communication about our services.

3. How We Use Information

We use collected information to:

  • Provide and operate our website and services
  • Respond to your inquiries and requests
  • Process evaluation requests and provide license files
  • Improve reliability and performance of our services
  • Comply with legal obligations

4. Data Retention

We retain personal information only as long as necessary to provide our services and comply with legal obligations. Evaluation-related data may be deleted after the evaluation period ends, unless you request earlier deletion or we have a legal basis to retain it.

5. Data Sharing

We do not sell your personal data. We may share information only with:

  • Service providers who assist in operating our business (such as hosting providers), subject to confidentiality obligations
  • Legal authorities when required by law or to protect our rights

We do not share your information with partners, advertisers, or third parties for marketing purposes.

6. Security

We implement reasonable administrative and technical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

7. User Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your data (where applicable)

To exercise these rights, contact us using the information provided in the Contact section below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related inquiries or to exercise your rights, contact us at privacy@clclabs.ai.